Last updated: June 29, 2026
We want you to be completely satisfied with EazyPromo. If our Service doesn't meet your expectations, we're here to help. This policy outlines how refunds work for our subscription plans.
If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase. No questions asked.
This guarantee applies to your first subscription payment only. It gives you enough time to explore all features and determine if EazyPromo is right for your business.
Automatic renewal payments are non-refundable. Your subscription renews automatically each month unless you cancel before the renewal date.
To avoid being charged for the next billing period, please cancel your subscription at least 24 hours before the renewal date. You can cancel anytime through the Paddle customer portal accessible from your Billing settings.
We do not provide prorated refunds for unused portions of a billing period when canceling mid-cycle. When you cancel, you will retain access to paid features until the end of your current billing period.
Refunds outside of the 14-day window may be considered on a case-by-case basis for:
To be eligible for an exception, you must contact us within 7 days of the issue occurring.
To request a refund, please contact us at [email protected] with the following information:
We typically process refund requests within 3-5 business days. Refunds are issued to the original payment method and may take an additional 5-10 business days to appear on your statement, depending on your bank.
If you upgrade your plan, you will be charged the prorated difference immediately. If you downgrade your plan, the change takes effect at the start of your next billing period — no refund is issued for the current period.
If you have questions about our refund policy or need assistance with a refund request, please contact us:
This refund policy is part of our Terms of Service. By subscribing to EazyPromo, you agree to the terms outlined in this policy.